Wizoz - Collaborative Coaching

All the training events are designed to help the participants achieve a specific level of knowledge that will result in improved personal and business performance. We believe that for the training investment to deliver value through sustainable change there must be a clear line of sight, across three primary areas:

The key thing is to ensure than the knowledge is fit for purpose and not over or under engineered. It is important for sponsors and delegates to ensure that they attend an event that will help deliver the new performance and value. Clearly it can be depressing for a delegate to attend a course that offers them nothing to take away and use in the workplace. Conversely, it is a waste of the delegates and sponsors time if the delegate becomes over educated - learning a host of new thoughts, feelings and behaviors that has little or no relevance at all to their role.

The net result is that it is possible to create a taxonomy or hierarchy that shows the translation of knowledge into business performance. At the lowest level of knowledge acquisition is someone who reads a book, visits a seminar or uses a web site. They may have discovered some new knowledge and can describe this to others. The value is that they now have a language by which they can have productive conversations through the use of a shared language and mental map. At the next level is someone who can use their knowledge to apply or actively use their knowledge at an operational level. This step process continues up to the highest level where someone is seen as an authority or expert in the field. This incremental process can be seen in the following table:

Knowledge Level	Performance Level	Business Value
At the end of the event I want someone who might be viewed as:	..... and they are able to:	...... that will create value by:
5 - An Authority	.... judge other people's work from a position of authority and against accepted criteria..	.... setting new business performance standards against wider markets and business trends.
4 - An Architect	.... originate, integrate and combine ideas into a new product, plan or proposal.	... improving business benchmarks and performance.
3 - Able to Analyze	.... compare, contrast and classify information in order to form a performance judgment.	.... ensure and assure that performance standards are being maintained.
2 - Able to Apply	.... use the knowledge to resolve operational problems .	.... delivering improved performance
1 - Aware	..... explain what they know and how it might be used. .	.. facilitating productive conversations within the company and with customers.

The following hierarchy sets out in the more detail the five learning levels. If you are not sure what level of knowledge is required then please contact us and we can work through the levels to help define which is most appropriate and will realize a return on your investment.